logo Betamo

Terms & Conditions

Acceptance of the Terms

By accessing and using our platform, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, you must not use the site. We reserve the right to modify these terms at any time, and your continued use of the platform constitutes your acceptance of the updated terms.

Eligibility Requirements

To use our services, you must meet certain eligibility criteria. You must:

  1. Be of legal age as defined in your jurisdiction.
  2. Have the legal capacity to enter into a binding agreement.

Minimum Age Requirements

You must be at least 18 years old or the minimum age specified by your jurisdiction, whichever is higher. It is your responsibility to ensure that you comply with applicable age restrictions.

Geographic Restrictions

Our services are available only in jurisdictions where online gambling is legal. We explicitly prohibit users from restricted countries, including but not limited to the United Kingdom, the United States, and several others. A complete list of restricted countries can be found in our terms and may change periodically.

Account Registration Rules

To access our platform, you must create an account. During registration, you are required to provide accurate and complete information. Failure to do so may result in account suspension or closure.

One-Account-Per-User Policies

You may only maintain one account on the platform. Creation of multiple accounts is strictly prohibited and can lead to account closure and forfeiture of bonuses or winnings.

Identity Verification and KYC

As part of our commitment to responsible gambling and regulatory compliance, we may require you to verify your identity. This can include providing documents such as a government-issued ID, proof of address, and payment method documentation. Verification may be required before making withdrawals or once cumulative withdrawals reach €2,000.

Account Accuracy Obligations

You are responsible for keeping your account information up to date. Any changes to your personal details must be reported to us promptly. Failure to maintain accurate account details may result in account restrictions or suspension.

Account Security Responsibilities

You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorized use of your account or any other breach of security.

Restricted Behaviour and Prohibited Activities

Engaging in fraudulent activities, including but not limited to multi-accounting, collusion, or abuse of bonuses, will lead to the immediate closure of your account. Any illegal or prohibited behavior will not be tolerated.

Bonus and Promotion Rules

Bonuses and promotions may be offered at our discretion. Each bonus may have specific terms, including wagering requirements and expiration dates. You agree to comply with these terms in order to receive and use any bonuses.

Wagering and Gameplay Conditions

All bonuses are subject to wagering requirements as stated at the time of the offer. You must meet these conditions before any winnings can be withdrawn. Failure to comply will result in forfeiture of bonuses and any related winnings.

Bonus Abuse Prevention

We actively monitor for abuse of bonuses. Any signs of exploitation or manipulation of promotional offers will lead to account suspension and forfeiture of bonuses.

Deposits and Withdrawals

Deposits are required to play and may be subject to minimum and maximum limits as specified in your account. Withdrawal processes are in place, and your account may need to be verified before you can withdraw funds.

Verification Before Withdrawals

To comply with regulatory requirements, account verification may be needed prior to processing any withdrawal requests.

Processing and Review Procedures

Withdrawal requests will be processed within the timeframes specified in our payment terms. Note that processing may take longer during busy periods or if additional verification is required.

Responsible Gambling Expectations

We encourage responsible gambling. Tools such as deposit limits, time-outs, and self-exclusion are available to help you manage your gambling behavior. It is your responsibility to use these tools appropriately.

Self-Exclusion and Account Restrictions

You can request self-exclusion, which will result in your account being temporarily or permanently disabled based on your request. While self-exclusion is in effect, you will not be able to access your account or participate in any promotions.

Game Fairness and RNG Systems

Our games are designed to be fair and are subjected to regular audits and testing to ensure compliance with industry standards. The randomness of games is ensured through the use of Random Number Generators (RNGs).

Technical Interruptions or Voided Gameplay

We strive for smooth operation; however, technical issues may occasionally occur. If a game is interrupted due to a technical failure, winnings may be voided, and you will be informed of any issues as they arise.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts that violate any of our terms or for any other reason deemed necessary to maintain the integrity of our platform.

Intellectual Property and Platform Ownership

All content, features, and functionality on our platform, including graphics, logos, and text, are owned by us or our licensors. Unauthorized use of this material is strictly prohibited.

Limitation of Liability

To the extent permitted by law, we disclaim any liability for any loss or damages arising from your use of our services. We are not liable for any indirect, incidental, or consequential damages.

Modification of Terms

We may modify these Terms & Conditions at any time. You will be notified of significant changes, and continued use of the platform signifies your acceptance of the modified terms.

Contact or Support Guidance

For any questions or concerns regarding these Terms & Conditions, please reach out to our customer support team via the contact methods provided on our platform.

Applicable Licensing or Regulatory Oversight

Our services are regulated by the Malta Gaming Authority (MGA). However, we do not hold a license to operate in the UK and do not accept players from that jurisdiction.